The seller is the company under Italian law:
Kaosdesign Snc with its registered office in
Via Camozzi 9
22017 Menaggio (CO)
Phone: +39 031 910400
REA No.: CO-246584
These general conditions of sale (GCS) are applicable to the commercial relationship between the customer and Kaosdesign Snc, to the exclusion of all others, as well as to the use of the website https://www.grandtourlakecomo.com/.
If necessary, these GCS may be modified or supplemented through special conditions or specific agreements between the parties, without prejudice to the sales transactions already concluded.
The applicable GCS are those in force on the day the order is sent. They can be consulted at any time by clicking here and are sent to the customer by e-mail with the order confirmation.
Kaosdesign Snc is the owner of the website https://www.grandtourlakecomo.com/ and is the owner of the intellectual property rights on this site and its content (in particular texts, illustrations, graphics, software, videos, music, brands, logos , drawings, models and other distinctive signs of the company).
Consequently, any use, representation, dissemination, adaptation, copying and any total or partial download is prohibited, unless specifically authorized, in advance and in writing by Kaosdesign Snc.
The use of the site by the User takes place at their own risk. Neither Kaosdesign nor any other person involved in the creation, production or distribution of the Site will be liable for any direct or indirect damage that may arise from the use, or the inability to use, of the Site Content, including damage caused by viruses or by use non-compliant of the Site.
The User is prohibited from using the Site to publish or transmit any User-generated Content that infringes or may infringe intellectual property rights including those of third parties, or which is otherwise unlawful, or that disturbs public order.
Kaosdesign may deny the User access to the Site at any time in its sole discretion, including, by way of example, in situations where Kaosdesign believes that the use of the Site is in violation of one of these provisions and / or constitutes a violation of law.
The User is also prohibited from using the Site to advertise commercial communications in any capacity.
Only orders destined for delivery in authorized countries are accepted, if the destination country is not listed on the Site, the order will not be accepted.
By clicking on the “Buy” button, the order of the products contained in the customer’s cart is sent to Kaosdesign Snc. The contract is considered concluded at the time of transmission of the order form.
The order confirmation is sent by e-mail to the customer immediately after receiving the order. The customer must save and keep it.
With the transmission of the order, the customer undertakes to comply with these General Conditions of Sale and confirm that he knows and accepts them.
The shipment is made by courier and is monitored. In this way the package is insured during shipment against any risk of loss and deterioration.
To ensure this service, the sum is calculated in the cart and added once to the total amount of your order. In order not to have to pay the return costs again, if necessary, it is essential to request a return authorization on the web.
Shipping times are indicated to the customer before confirming the purchase of the products in the cart. In any case, the shipment is carried out within thirty days from the conclusion of the contract at the latest.
In the event of delays with respect to the delivery times indicated to the customer, the latter may withdraw from the contract by registered letter with acknowledgment of receipt or in writing on another durable medium, after having granted Kaosdesign Snc, in the same manner, a reasonable additional term. for the delivery.
In this case, Kaosdesign Snc will refund the customer the total amount paid, within fourteen days at the latest from the date on which the contract was terminated.
The risk of loss or damage to the goods is transferred to the consumer when the latter, or a third party designated by him and other than the carrier proposed by Kaosdesign Snc, takes physical possession of the goods.
The customer undertakes to take delivery of the delivered goods and, if necessary, to express any reservations through the delivery note, describing the problems encountered in a precise and detailed manner and indicating the date. Otherwise, Kaosdesign Snc will be exonerated from any responsibility for packages not recovered within the terms and / or that show damage.
Until full payment of the purchases, the delivered goods remain the property of Kaosdesign Snc. The customer must take care of the items for the duration of the retention of title. Any change in the holder of the goods and any change of address must be immediately communicated by the customer to Kaosdesign Snc.
EXERCISE OF THE RIGHT OF WITHDRAWAL
In accordance with art. 52 of the Consumer Code, the customer has a period of fourteen days to withdraw from the contract, without having to provide any reason, from the day on which the consumer or a third party, other than the carrier and designated by the consumer, acquires physical possession of the goods. .
To exercise his right of withdrawal, the customer can submit a declaration on plain paper that clearly expresses his will to withdraw from the contract.
All at the following address:
Via Roma 47
22020 Nesso (CO)
Phone: +39 031 910400
CONSEQUENCES OF WITHDRAWAL
If the customer exercises his right of withdrawal, Kaosdesign Snc will immediately reimburse any payment made, including shipping costs (except for additional costs due if the customer has chosen a way other than the cheapest standard shipping proposed by Kaosdesign Snc), at the latest within 14 days from when Kaosdesign Snc was informed of his decision to withdraw from the contract.
Kaosdesign Snc will use for the refund, where possible, the same payment method used by the customer for the initial transaction, unless the latter expressly agrees for a different method. No further expenses will be imposed on the customer following the reimbursement.
Kaosdesign Snc may defer the refund until the returned products are received or until the customer has provided proof of sending the products, based on the first of the two deadlines.
The customer must send back or return the goods to Kaosdesign Snc without undue delay and whatever the circumstances, at the latest within 14 days from when he notified his decision to withdraw. This deadline is considered respected if the products have been sent back or returned before the expiry of the 14-day period.
Returns are free.
The customer is liable only in the event of depreciation of the goods resulting from manipulations other than those necessary to establish the nature, characteristics and proper functioning of the same.
In the event that the responsibility of Kaosdesign Snc is involved, this will result in an invoice for expenses and costs payable upon receipt.
All prices indicated in the Kaosdesign Snc online shop are in euros, excluding taxes, standard packaging and shipping costs (which will be calculated in the cart before order confirmation). The applicable prices and billing methods are those in effect at the time the order is placed.
The price can be paid:
– by bank transfer in advance
– via Paypal account.
An invoice corresponding to the customer’s order will be sent to him by email. We invite the customer to download and keep it.
Kaosdesign Snc reserves the right to unilaterally make changes to the contract for technical reasons relating in particular to the nature of the materials used, to the extent that this does not result in an increase in price, nor alteration of quality, or modification of characteristics. which determined the customer’s choice.
Kaosdesign Snc is liable to the consumer for any lack of conformity existing at the time of delivery of the goods that occurs within two years from the delivery of the goods.
In order to benefit from the aforementioned guarantee, the consumer must inform Kaosdesign Snc within two months from the date on which he discovered the defect under penalty of forfeiture of the right to the guarantee.
Unless proven otherwise, it is assumed that the lack of conformity that occurs within six months of delivery of the goods already existed on that date, unless this hypothesis is incompatible with the nature of the goods or with the nature of the lack of conformity. On the contrary, starting from the seventh month after the delivery of the product, the consumer will have to prove that the lack of conformity already existed at the time of delivery.
Pursuant to the guarantee of conformity, the consumer has the right:
– to ask, at its choice, Kaosdesign Snc to repair the good or replace it, free of charge in both cases, unless the requested remedy is objectively impossible or excessively expensive compared to the other for Kaosdesign Snc, taking into account the value that the good would have if there was no lack of conformity, of the extent of the lack of conformity, of the possibility that the alternative remedy can be carried out without significant inconvenience for the consumer;
– where the repair and replacement are impossible or excessively expensive, Kaosdesign Snc has not repaired or replaced the goods within the appropriate time or the replacement or repair previously carried out has caused significant inconvenience to the consumer, the latter may request, at its option, an appropriate price reduction or termination of the contract.
In particular, minimal color variations and defects resulting from a lack of maintenance of the products or that appear after improper use of cleaning products will not be considered conformity defects.
Likewise, defects resulting from abnormal use of the products and / or in unusual conditions of use of the product will not be considered conformity defects.
Kaosdesign Snc is not responsible if the execution or delay in the execution of one of its obligations derives from an event that can be configured as a fortuitous event or force majeure, for example: natural disasters, fires, internal or external strikes, fortuitous failures, famines. , war etc.
In the event that Kaosdesign Snc and the customer are indebted to each other, compensation will be made pursuant to art. 1241 of the Civil Code.
Notices must be addressed to the people and to the address specified in Article 1. Each complaint will be dealt with within 45 working days at the latest.
Kaosdesign Snc customer service is available at the following times and coordinates:
Monday to Friday, from 10.00 to 12.00 and from 15.00 to 17.00
Phone: +39 031 910400
Via Roma 47
22020 Nesso (CO)
Everyone has the right to protect their personal data.
The customer has the right to access, modify, rectify, and delete the data concerning him.
This right can be exercised by writing to the address specified in Article 1.
The information provided on the website (name, address, company name, email, telephone) is strictly confidential and will not be subject to any exploitation other than the execution of the order and the management of commercial relations. These may, however, be transmitted to subsidiaries or partners of Kaosdesign Snc, in the context of Article 9 above.
The rights and obligations of the parties are governed by Italian law.
We offer the online dispute resolution (ODR) service as required by EU Regulation 524/2013 (details at: http://ec.europa.eu/consumers/solving_consumer_disputes/non-judicial_redress/adr-odr/index_en.htm ).
The ODR service can be used at the link http://ec.europa.eu/consumers/odr/